About us

At Balance Care, we believe that every person deserves to live with dignity, purpose, and choice. That’s why we take a person-centred approach to care — one that recognises every individual’s unique story, strengths, and aspirations.

We listen, we collaborate, and we tailor our support around what truly matters to you. Whether it’s in your home, within your community, or as part of your everyday routine, our role is to empower you to live the life you choose.

Because to us, care isn’t about services — it’s about people.

Scroll down

Make an enquiry

Empowering Lives

Personalised Community Support

Specialties

Balance Care provides expert, compassionate support for individuals with diverse needs, including mental health conditions, brain injuries, learning disabilities, autism, physical disabilities, personality disorders, and behaviours of concern.

Our person-centred approach focuses on each individual’s strengths, goals, and preferences, working with families and support networks to promote independence, confidence, and wellbeing. Our flexible, consistent teams support daily living, social inclusion, and emotional wellbeing, enabling people to live fulfilling, meaningful lives on their own terms.

Our care

At Balance Care, we put individuals at the centre of their support, empowering them to make choices, set goals, and shape their care. We work with families and support networks to create personalised, flexible plans that adapt to changing needs and aspirations.

Through meaningful community engagement and activities tailored to personal interests, we promote confidence, wellbeing, and independence. Our nurturing, optimistic approach fosters strong relationships and a sense of belonging, helping individuals thrive and enhance their quality of life.

Our goal

At Balance Care, we help individuals achieve their highest level of independence, autonomy, and community participation by tailoring support to their abilities, goals, and circumstances.

We prioritise high-quality, safe, and dignified care, guiding people through transitions and balancing structured support with opportunities for growth. By fostering skills, confidence, and self-reliance, we promote meaningful engagement, resilience, and a stronger sense of purpose, ultimately supporting a better quality of life and reduced long-term reliance on services.

What We Stand For — Our Values

Caring

We provide compassionate, person-centred care, ensuring everyone feels valued and respected.

Supportive

We uplift each other, creating a collaborative and nurturing environment.

Authentic

We act with integrity, staying true to ourselves and our mission in all we do.

Open

Striving for superior quality and outstanding performance in all endeavors.

Trusted Partners

Collaborative, Person-Centered Support for Thriving Communities

Collaborates

At Balance Care, we believe high-quality, person-centred support is built through strong collaboration. We work closely with local authorities, the NHS, the Care Quality Commission, and a range of professional and community organisations across the North West of England to deliver safe, coordinated, and effective care.

These partnerships keep us aligned with best practice and regulatory standards, enabling seamless transitions, timely support, and tailored care. By strengthening the wider care network, we help improve outcomes, promote independence, and support meaningful community inclusion for the people we serve.

Support

We support individuals to achieve their personal outcomes across a range of settings, delivering high-quality, safe, and tailored care that promotes fulfilling lives.

We specialise in supporting transitions from inpatient care to community placements, using a flexible, person-centred approach that enables individuals to thrive in their chosen environment. Our skilled teams manage complex needs and behaviours of concern, supported by our in-house Positive Behaviour Support team, ensuring care is delivered safely, consistently, and with dignity.

Through this expertise, we provide meaningful opportunities for growth, independence, and community participation.

Service Direction

We believe a strong sense of community is essential to wellbeing. We support individuals who may be at risk of social isolation by creating opportunities for connection, inclusion, and belonging.

We promote social inclusion through personalised community activities and interest-based groups, empowering individuals to build positive, lasting relationships. By fostering confidence, independence, and purpose, we support people to thrive as valued members of their communities.

Partnerships

Balance Care works in partnership with several local authorities across the North West, including Warrington, Knowsley, Liverpool, St Helens, Halton, Wigan, and Cheshire West and Chester, to deliver safe, high-quality, and person-centred support aligned with local needs and best practice.

These partnerships enable coordinated care, shared expertise, and smooth transitions across complex systems. We are also open to new partnerships, committed to expanding our collaborative, person-centred approach to support more communities across the region.

Our Commitment to Sustainable Care

At Balance Care, sustainability is central to delivering high-quality, future-focused health and social care. We are committed to providing responsible, efficient services that protect the wellbeing of people, communities, and the environment.

Guided by our Sustainability Plan, we reduce environmental impact, build resilient services, and strengthen social value through smarter resource use, digital solutions, inclusive employment, and continuous improvement. By embedding sustainability into everything we do, we aim to support a healthier, more sustainable future for all.

We invite you to learn more about our goals and progress in our full Sustainability Plan.