Stories
Our “Stories” section celebrates the unique journeys and achievements of the people we support, showing the impact of person-centred care. From daily victories to major milestones, these stories highlight resilience, growth, and the dedication of our care teams. Explore real-life experiences that inspire, inform, and showcase the difference compassionate, personalised support can make.
Success story
After spending six years in a secure rehab hospital and facing lifelong challenges with independent living, he joined Balance Care on a high-risk 2:1 support plan. His delusions were previously unmanaged, and he posed risks to others. Today, he lives with 1:1 support, has had zero incidents for several years, and has become a resident DJ, bringing joy to all service user gatherings.
Service User A
Supported by Balance Care for 3+ years
Success story
With a history of physical aggression and high risk to self and others, he previously experienced inconsistent care that negatively affected his quality of life. Through rigorous Positive Behaviour Support (PBS), he now manages his own social calendar, chooses his own holidays, and thrives within a supportive structure. His progress was recognized nationally, showcasing his case as an example of outstanding PBS practice.
Service User B
Support by Balance Care 4+ years
Success story
After years in a locked rehab facility with deteriorating mental health due to polysubstance misuse and high risk of self-injurious behaviours, she transitioned from hospital into the community with support. Initially very introverted and reliant on PRN medication, she has since reduced and eliminated this dependency. Today, she thrives socially - attending yoga, engaging safely with friends, and using positive coping strategies to support her wellbeing.
Service User C
Supported by Balance Care 2+ years
Success story
After experiencing poor care and a breakdown in family relationships with a previous provider, he joined Balance Care while in hospital, facing frailty and pneumonia. Through a redesigned care package, improved support, and focus on physical health, he rebuilt family relationships and regained mobility - no longer reliant on a wheelchair full-time.
Service User D
Suported by Balance Care 3+ years
"...clients are allowed to live independently with minimal interference..."
– Housing Partner
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